This page will help you sign up for Connect by T-Mobile Prepaid service. Learn aboutConnect by T-Mobile plan benefits. Compare plans, current offers, and additional Prepaid services on thePrepaid planspage.
On this page:
- New T-Mobile customer
- Existing T-Mobile Prepaid account
- Migrate your account to Connect by T-Mobile
New T-Mobile customer
If you are new to T-Mobile, it is easy to sign up online. If you have any questions, Contact Us.
Existing T-Mobile Prepaid account
If you have an existing T-Mobile Prepaid account, you can change to a Connect by T-Mobile UNL Talk & Textplan.
Need help?
- If you don't have Connect by T-Mobile as an available plan option or if you have a different account type, you will need to migrate your existing T-Mobile account to get Connect by T-Mobile.
- If you do not want to migrate your current number, go back to Connect by T-Mobile to sign up. for a new line. You can cancel your existing account later if needed.
Migrate your account to Connect by T-Mobile Prepaid
Use this process to migrate an existing T-Mobile Prepaid line to a new Connect by T-Mobile Prepaid account, or for existing lines that do not have the option to change to Connect by T-Mobile online.
What you will need to get started
Before you can migrate your account to Connect by T-Mobile you will need these items:
- A new SIM Card (applicable cost associated). Your current T-Mobile SIM card will not work with Connect by T-Mobile Prepaid but you can keep your existing number. If you have more than one T-Mobile number you want to migrate to Connect by T-Mobile, Contact Us.
- The mobile number from your existing account you want to migrate.
- Existing T-Mobile account number.
- PIN/Passcodefor your existing T-Mobile account which is different from your T-Mobile.com password - it's the one you use when you call us.
- Secondary email address (different from the one associated with your existing T-Mobile account).
What you need to know
- Some services and benefits are unavailable for Connect by T-Mobile, such as Device Protection and Netflix On Us.
- Any existing service promotions such as free lines or monthly discounts will be lost and may not be available if you decide to convert back in the future.
- When you migrate your account any existing outstanding service or device payment balance on your consumer account will immediately become due.
- Your voicemail account will be reset and you will lose any voicemails not saved to your device.
- Your account tenure will reset, which may affect your ability to qualify for select programs in the near future.
- Keep your account active until you activate your new SIM card.
- Once your new SIM card is activated it will take 2 - 4 hours to transfer your existing number to your new SIM card.
Next, follow these steps
Some steps may direct you to say you don't have a T-Mobile account or SIM card already. Continue to follow the step-by-step instructions outlined and your account will migrate successfully.
- Go tohttps://prepaid.t-mobile.com/home.
- Select Shop
- SelectBring Your Own Device to use your existing phone. If you want to purchase a new device Contact Us.
- Enter your ZIP code.
- Select Continue.
- In theCheck IMEI section, check if your device will work with T-Mobile service or select Skip.
- In theSIM card activationsection, choose I need to buy a T-Mobile SIM card.
- Select Continue. Your current SIM card will not work with Connect by T-Mobile Prepaid. Choose I have a T-Mobile SIM cardif you have a T-Mobile branded SIM card that has never been used before.
- Select New Customer when asked if you Are you an existing customer? We arecreating a new Prepaid account your existing number will transfer to.
- In the Product Selection, selectConnect by T-Mobileplan. You can also selectSee Moreto learn about what each plan includes.
- Select Go to Cart.
- Verify your SIM card and plan selection.
- SelectCheck Out on the Shopping Cart screen. Do not add on additional lines if you intend to migrate more than one mobile number to Connect by T-Mobile. Instead, Contact Us.
- You will be prompted to Sign Up or Log in. Choose Sign Up and enter your new account information, then select Continue:
- Email Address, which must be different from the one associated with your original T-Mobile account.
- 4-digit PIN
- Name
- Address, select Original or Suggested address if a pop-up appears
- Preferred language
- Enter a Line nickname if you want For example, “My Line” or “Jennifer’s line” and selectUse your existing number.
- Next, enter details from your existing T-Mobile account:
- Mobile Number
- Account Number
- PIN/Passcode
- Mobile Number
- Complete the emergency address e911 information: Opt out or Opt in(default).
- Add primary place of use address.
- Select Continue.
- Add an email address under Shipping notifications.
- Select Continue.
- Enter your payment method and address.
- Review and agree to the payment terms and conditions.
- SelectContinue.
- Review the order and Terms & Conditions.
- Select Accept & Place Order to finish.
- An on-screen message will confirm your order has been placed.
Still have questions?
Check out our Connect by T-Mobile FAQsfor more information on these plans. You can also engage our Community for help with general questions about this process.